Community-based evaluation in online communities Considering the materiality of (making) 'best practice'

摘要

Purpose - The idea of "best practice" is very much built into information systems and the ways in which they organise and structure work. The purpose of this paper is to examine how "best practice" may be identified (produced) through a community-based evaluation process as opposed to traditional expert-based evaluation frameworks. The paper poses the following research questions: how does "best practice" (e) valuation in online communities differ depending on whether they are produced by community members or experts? And what role play these two practices of valuation for online community performance?