The Hunt For Red X

摘要

What to do with a washing machine that takes a walk when it's supposed to be working. Or one that won't shut up. To ensure that customers won't have to suffer such annoyances, the management team at Maytag Corp.'s Herrm, Ill., plant turns to the legacy of Dorian Shainin, creator of the statistical engineering techniques that spawned the problem-solving tools known as the Shainin Strategies.