"You can't manage what you don't measure" is a management adage that frequently gets trotted out when the conversational topic turns to performance measures. The challenge is the vast numbers of questions the adage begs, including: Who should measure? What should be measured? Do these measures drive improved business performances? IndustryWeek sought the answers to some of these questions in a survey conducted during the summer in partnership with MESA (Manufacturing Enter- prise Solutions Association) International. Some of the results answered those questions; others simply begged more questions. One thing is clear: A majority of manufacturers employ performance metrics to improve their performance. Indeed, slightly more than a third (37%) said they "always" leverage such measures to boost their bottom line, while another 47% said they "sometimes" leverage metrics for that purpose.
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