At DePuy Synthes, Customer Focus Keeps Continuous Improvement at the Forefront

摘要

On a recent Tuesday in Raynham, Mass., Jerry, a retired mechanical engineer, stood in front of an assembled group and talked about his knees. Well, that's not entirely correct. He not only stood, but strode about as he spoke, demonstrating with word and deed the return of mobility and reduction in pain he's experienced as a result of two knee implants.