How Can Human Resource Expertise Support Reengineering Efforts?

摘要

As the marketplace becomes increasingly global, companies seek new ways to improve their competitive advantage. While streamlining, rightsizing, and TQM have developed as methods to evaluate existing structures and processes, these approaches have not redefined the way work is actually performed. Reengineering, on the other hand, does redefine the way companies use technology and personnel by focusing on business processes. Successful reengineering results in improved speed, innovation, service, and quality.