Q: You share a message about the power of optimism. How has that message carried you through the pandemic? A: Optimism is a discipline. Some people are more optimistic than others, but everyone can learn to be optimistic. It's a matter of what you are focusing on. When this pandemic hit, you could either use all your energy to wallow in the problem, which is what a lot of people do because they panic, or you could use that energy and transmute it and try to find solutions to the problem. That's exactly what I did. This pandemic hit my business like it did everyone else. A lot of agents went out of business, a lot of speakers went out of business. A lot of people didn't know what to do. All of a sudden, people were going to video presentations, which I knew nothing about, but I learned immediately. There is nothing more empowering than when you embrace change and do what needs to be done.
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