Solve problems first, assign blame later

摘要

In today's business environment, the adage, "It's not the problem, it's how you solve it," is more important than ever. Distributors should be empowered to solve problems so the customer has the quickest response. And to that end, as manufacturers, we should communicate that we stand behind our distributors when they make a decision... even if it's a wrong decision, we'll always back them.