Jaguar Land Rover instills a drive for quality

摘要

A fresh approach to management behavior and attitudes at car-manufacturer Jaguar Land Rover has led to improvements in quality and morale. The company designs, engineers, manufactures and sells luxury cars. Operating across six UK sites, it employs almost 14,500 staff. Land Rover's Solihull site produces the Defender, Range Rover and Range Rover Sport. A key part of ensuring a quality product is to ensure a standardized approach to production. But when an internal review revealed that the effectiveness of the standardized work confirmation audit varied across the plant, it spurred the company to devise a new management-development program.