Managerial decision-making under crisis: The role of emotion in an intuitive decision process

摘要

Today's manager is increasingly expected to make decisions based on paradigms that depart from traditional rationality and information processing models. This is particularly so under crisis conditions, where there is little time and information available for choice consideration. While the management literature has recently seen more empirical and theoretical support for intuition and tacit knowledge in the decision process, the role of emotion has not played a prominent role. This article advances management decision theory by proposing a conceptual model of managerial decision-making that underscores the role of emotions in an intuitive decision process under crisis conditions. The article holds particular salience to human resource managers, as they are the custodians of decisions made about people in the organization. These decisions, by definition, carry much weight in both ethical and financial terms, and their importance is magnified immeasurably under crisis conditions.