Amazon Leads in Customer Service

摘要

Consumers rank Amazon No. 1 in customer service, according to the recent NRF Foundation/ American Express Customers' Choice survey, conducted by Biglnsight. Amazon.com came in at number one, up from second place last year. Other leaders included: L.L.Bean (No. 2), Zappos.com (No. 3), Overstock.com (No. 4), QVC (No. 5), Kohl's (No. 6), Lands' End (No. 7), JCPenney (No. 8), Newegg (No. 9) and Nordstrom (No. 10).