Selection of reverse-logistics servicer for electronic products with fuzzy comprehensive evaluation method

摘要

Purpose - The purpose of this paper is to establish an evaluation index system to select the reverse-logistics servicer of electronic products, based on characteristics of electronic products' recycling and reuse. Design/methodology/approach - First of all, according to the characteristics of electronic products' recycling and reuse, an evaluation index system is designed to select its reverse-logistics servicer, then the index weights are determined by factor analysis method based on abundant investigation. Finally, the fuzzy comprehensive evaluation method is used to evaluate and select a reverse-logistics servicer of electronic products. Findings - The results are convincing: an evaluation index system is developed according to the characteristics of electronic products' recycling and reuse, and then the index weights are determined by factor analysis method. Practical implications - The method exposed in the paper can be used to evaluate and select a reverse-logistics servicer of electronic products. Originality/value - The paper succeeds in realising both designing of an evaluation index system according to characteristics of electronic products' recycling and reuse, and in determining the index weights by the factor analysis method based on abundant investigation.