IMPROVING ORGANIZATION DYNAMIC CAPABILITIES USING ARTIFICIAL INTELLIGENCE

摘要

Artificial Intelligence is diffusing through organizational environments, having become one of the pillars of the so-called the Fourth Industrial Revolution. This exploratory research investigates how the diffusion of Artificial Intelligence affects three Dynamic Capabilities of organizations: Sensing, Seizing and Reconfiguring. Using an interpretive approach and qualitative methods (13 semi-structure interviews with experts in the field of Artificial Intelligence), the paper suggests areas in which Artificial Intelligence is contributing to organizational Dynamic Capabilities. The findings show alignment with the academic and industry literature, pointing out implications for organizations, practitioners and researchers.