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METHODS AND APPARATUS FOR PERFORMING MACHINE LEARNING TO IMPROVE CAPABILITIES OF AN ARTIFICIAL INTELLIGENCE (AI) ENTITY USED FOR ONLINE COMMUNICATIONS
METHODS AND APPARATUS FOR PERFORMING MACHINE LEARNING TO IMPROVE CAPABILITIES OF AN ARTIFICIAL INTELLIGENCE (AI) ENTITY USED FOR ONLINE COMMUNICATIONS
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机译:执行机器学习以提高用于在线通信的人工智能(AI)实体的能力的方法和装置
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摘要
A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
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