I Got DSL From Bell Atlantic in 40 Easy Steps!

摘要

A letter touting bell atlantic's new high-speed Internet service arrives at my house in October: "Tired of waiting for files to download? Or for Internet home pages to appear? Wish you didn't have to tie up your phone line while you wait?" Yes, yes, and yes! "Call toll-free to see if your household qualifies." Palms sweaty, I dial the number. Score! I live in an area that's eligible for digital subscriber line, or DSL, service. My euphoria fades quickly. Getting DSL from Bell Atlantic is a laborious, enervating process that takes three months, four techni-cian's visits, dozens of phone calls, and 40 conversations.