First, Heal Thyself

摘要

Among the many things that surprised Michael Jordan when he arrived at troubled tech giant EDS last year was a deep and puzzling irony: EDS invented the business of outsourcing, overhauling other firms' computer systems and running them far more efficiently, yet its own internal network was a haphazard and disjointed mess. "My PC remote access—I've never seen anything that bad," Jordan, 68, says.