Last year many of our buyers faced Herculean business problems. When they faced the unthinkable, their outsourcing suppliers stepped up and literally saved the day. The stories this year were almost as gripping reading as The Da Vinci Code. For example: 1. A faith-based hospital fell on financial hard times. Its IT supplier, realizing IT is the lifeblood of care at any hospital, suspended its payments until the hospital regained its financial equilibrium. In other words, the supplier worked for free to ensure patient care wasn't compromised. 2. A devastating fire destroyed a San Francisco company's headquarters, which had outsourced its phone and Internet. The fire was Friday night. By Saturday morning the supplier had routed everyone's business phones to their cells. The buyer had a new phone system 24 hours after it moved to its new facility. "From our customers' perspective, nothing happened!" says the CEO.
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