Practical Environmental Crisis Communication: Process and Procedures

摘要

Even with good planning, communicating in the midst or aftermath of a crisis is labor-intensive and time-consuming. Crisis communication plans that spell out important processes, such as who within an organization needs to review and approve news releases and other statements-with "bypass" instructions if some of these people aren't available-can help those charged with the communication function concentrate on getting useful, confirmed information out to the media and other key stakeholders.