Total Quality Management In Library And Information Sectors

摘要

Purpose - The purpose of this paper is to present an overview of total quality management (TQM) inrnthe library and information sectors.rnDesign/methodology/approach - A review of the literature on TQM concepts was carried out.rnFocusing on TQM implementation in the library and information sectors, the experiences of librariesrnadopting this method are also reviewed.rnFindings - TQM was initially applied as a management philosophy in the manufacturing sector.rnFollowing its enormous success, this philosophy is increasingly being applied in the service sector,rnincluding libraries.rnOriginality/value - The paper provides a useful overview of TQM implementation in the libraryrnand information sectors.