The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed. At last the authors explain the barriers to TQM implementation in libraries.
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