Using LibQUAL~+? to improve services to libraries: A report on academic libraries of Iran experience

摘要

Purpose - This paper aims to urge the new culture of assessment of the quality of library servicesrnamong Iran academic libraries and to assess the overall services quality of libraries from the users'rnperspectives based on the LibQUAL model.rnDesign/methodology/approach - In this survey researchers used the LibQUAL model to assessrnservice quality in the central libraries in engineering and technical governmental universities inrnTehran city. For gathering data of libraries users, researchers used the LibQUAL questionnaire in arnnon-electronic format and translated into Farsi.rnFindings - It was found that library users were dissatisfied with their library building. But thesernlibraries performed very well in the information control dimension. Furthermore, the examination ofrnusers' expectations showed that the proposition "Employees who are consistently courteous" was mostrnimportant, and "Employees who instill confidence in users" had less importance.rnOriginality/value - Using the LibQUAL Survey has helped the university libraries in Iran to betterrnserve their main user groups, and for the first time researchers used the non-electronic format ofrnLibQUAL questionnaire in the survey.