FIVE KEY TRENDS IN CUSTOMER SERVICE

摘要

Increasing adoption of business intelligence tools. Business intelligence tools extract data . from multiple sources, apply analytics, and present the data on the desktop. For example, business intelligence "dashboards," crunching costs and revenue at once, allow managers to make faster decisions about resource allocation, new construction, inventory, and risk—management can access a high-level summary of enterprise-wide data, with the ability to drill-down to more detail.