Customer service key to retaining customers in deregulated retail markets

Everett Wheeler

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Customer service key to retaining customers in deregulated retail markets

机译：客户服务是在放松管制的零售市场中留住客户的关键

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Retail electric providers in deregulated markets should focus onncustomer service to retain customers, according to market informationnservices firm J.D. Power and Associates.

机译：根据市场信息服务公司J.D. Power and Associates的说法，放松管制的市场中的零售电商应重点关注客户服务以留住客户。

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《SNL Energy Coal Report 》 |2012年第0816期| p.9-10| 共2页
作者
Everett Wheeler;
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2. An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey [J] . Sayil Emine Mediha, Akyol Ayse, Simsek Gulhayat Golbasi The Service industries journal . 2019 ,第5a6期

机译：零售银行业中关系营销，客户价值和客户成果的综合方法：土耳其基于客户的观点
3. Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach [J] . Michele Gorgoglione, Umberto Panniello Journal of Intelligent Learning Systems and Applications . 2011 ,第2期

机译：超越客户流失：通过推荐系统方法生成个性化操作以保留零售银行中的客户
4. Incentives for new functions and services towards end-use customers in a deregulated power market [C] . Pentzen, H., Graabak, . 1999

机译：在放松管制的电力市场中针对最终用户的新功能和服务的激励措施
5. The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. [D] . Toelle, Sulistyawati. 2006

机译：印度尼西亚零售银行设置中的服务质量属性，客户价值，客户满意度和客户忠诚度之间的联系。
6. Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context [O] . Tingting Zhu, Beilei Liu, Mengmeng Song, 2021

机译：服务恢复期望和恢复司法对电子零售环境客户公民行为的影响
7. The use of strategies to promote and market products and services online as well the use of customer relationship management to attract and retain customers [O] . Cohen Howard 2003

机译：使用策略在线推广和营销产品和服务以及使用客户关系管理来吸引和留住客户
8. I.T., Optimized energy systems and new customer services. The deregulated electricity market and the Ronneby case [R] . Bergstroem, U. 1999

机译：I. T.，优化的能源系统和新的客户服务。差异化的电力市场和Ronneby案例

Customer service key to retaining customers in deregulated retail markets

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