The art of influence: apply emotional intelligence and create time and space for thinking

摘要

The ability for leaders to positively influence others is a critical skill for those who want to retain their company's best talent, remain competitive and unleash the creative energy of employees. Yet many learning and development (L&D) professionals identify "influence" as the number one skill gap in their organizations' leadership teams. For years, companies have recruited their leaders by focusing on IQ and technical skills, yet research shows (Goleman, 1995) that leaders who demonstrate high levels of social intelligence and emotional intelligence (EI) are best placed to build a high-performance culture and deliver higher levels of financial performance.