The Effect of Organizational Trust on Employee’s Performance through Organizational Commitment as a Mediating Variable (Applied Study on Mobile Phone Companies in Egypt)

摘要

The purpose of paper is to explore the role of the organizational commitment as a mediating variable between organizational trust and employee’s performance in these organizations, and also the paper aims to review the concept of Organizational Commitment, concept of organizational trust and employee’s performance in service business organizations. In order to achieve the purposes of the study, researcher adopted a descriptive analytical method. The researcher distributed 450 questionnaires, and the return was 404 questionnaires, rating 89.77% of the distributed questionnaires. Analyzing data was conducted using a set of statistical methods including a normality test along with Cronbach’s alpha, standard deviation, confirmatory factor analysis, exploratory factor analysis, multiple and simple linear regression using SPSS-V26 and AMOS-V26. The study reached a set of results, the most important of which are: 1) There is a statistically impact at significant level (α ≤ 0.05) of organizational trust on employee’s performance through the Organizational Commitment as a mediating variable in Mobile phone companies in Egypt. 2) There is a significant correlation between Organizational Commitment and organizational trust, and also there is a significant correlation between organizational trust and employee’s performance, and finally there is a significant correlation between organizational commitment and employee’s performance. The study reached a set of recommendations, the most important of which are: 1) Organizations need high level of interpersonal trust among the co-workers in organization, for successful feedback and observation of advanced organizational behavior. 2) Attention of top management and decision makers of organizations to take measures to enhance employees’ performance through increased commitment level, whereas improved employee performance result is the aim for every organization.