Faculty Members’ Attitudes toward the Educational Performance of Faculties of Paramedical and Health Sciences at Zanjan University of Medical Sciences Using Balanced Scorecard Model

摘要

Background & Objectives: The Scorecard model, as one of the new management tools, is increasinglybeing used in business organizations and higher education institutions. With its appropriate applicationfor pathology and performance evaluation, this model adopts a comprehensive and thorough viewpointtoward the organizations. This pilot study was conducted to evaluate the educational performance ofZanjan Faculties of Paramedical and Health Sciences.Materials & Methods: This study was carried out in 2014 using a fuzzy hybrid multi-criteria decisionmaking and balanced scorecard model at Zanjan University of Medical Sciences. To this end, theeducational benchmarks were adapted according to the existing indicators of the educational deputyand experts’ brainstorms with regard to each of the four perspectives of the balanced scorecard tobe used in educational units. The questionnaires were submitted to the faculty members at the facultiesof Health and Paramedical Sciences. The collected data was analyzed using a balanced scorecardmodel, fuzzy network analysis, and fuzzy TOPSIS method.Results: The Faculties of Environmental Health Engineering and Radiology, compared to the otherfaculties, were ranked first and last in terms of the performance, respectively. The Balanced scorecardmodel was revealed to be effective in evaluating educational performance.Conclusion: The balanced scorecard tool developed in this study was of an acceptable validity; thus,it can be suggested to be used for the evaluation of the educational performance of educationalfaculties at universities of medical sciences.