Problem-solving process design in production: Current progress and action required

摘要

A core element of a lean and learning production system are processes that show deviations and employees who resolve root causes. If a problem occurs, systematic problem-solving processes enable to find and implement a sustainable solution. The concepts of problem-solving described in scientific literature are rarely successfully applied in practice. There are many reasons regarding this.The article gives an overview of the current state of research in the field of systematic problem-solving processes. Subsequently, fields of action for future research projects are derived and an outlook is given regarding next steps aiming to develop a methodical approach to support companies in designing successful problem-solving processes.