Lean Office Applied In the Training and Development Sector of An Electricity Distribution Company

摘要

The present work aimed to use Lean Office tools in a training and development sector of an electric power distributor located in a city of Zona da Mata of Minas Gerais. Through the survey of problems made by brainstorming with the 4 people in the sector was defined as the study analysis problem the restructuring in the process of evaluation of managers in the company. Once defined, the Value Stream Mapping (MFV) tool was used to map the current state, as well as to project the future state. The process improvement began with the use of Google Forms to optimize the response capture process to replace the physical paper form. With the replacement of the current process by the proposed one, there was a reduction of one process, and a reduction from 5 business days to 2 business days and also increasing the adherence of responses by employees, from 76% of the current model to 100%. There was also an allowance for the use of papers throughout the process. After using the new process, the standardization tool was used, where a Standard Operating Procedure (SOP) document was prepared so that there were no deviations in the newly established procedure.