Practical Application of Total Quality Management System to Education of International Students

摘要

This paper deals with the acute question of education of international students. The main principles of the Total Quality Management System (TQM) were implemented in the planning and organization of educational and other processes which are important to education. The development of new forms and methods of educational activity, the establishment of new links between different issues, and understanding effective management of all processes are vital to achieving successful results. The elements of the TQM connected with the cycle “Plan-Do-Check-Action” (PDCA) define the policy of organization in the educational process for international students. Innovative services, techniques and forms of education, information technologies, and professional development improve the outcomes of teaching goals and the educational system as a whole.