Improving business processes to develop standard operation procedures on government building maintenance work in Indonesia

摘要

Preventive and corrective work carried out on government structures requires that Standard Operating Procedures for financial planning be developed to put an end to sharp practices which often result in budget wastage. The risk factors that can be instrumental to waste in the planning, implementation, maintenance, and supervision of government structures include Standard Operating Procedure that is not yet developed and organizational functions that are yet to be perfect. Hence, Standard Operating Procedure (SOP) requires good risk management. It will result in risk management strategy to enhance maintenance performance and maintenance of government building with respect to building health, building safety, comfort of the building and ease of constructing government building. The aim of this study is to find out how business processes and activities are organized for the planning, maintenance, implementation as well as supervision of government structures. The methodology used included expert validation, respondent survey and benchmarking analysis to determine its business process. The results of this study indicate that there are 164 activities in 16 business processes for preventive and corrective work relating to execution, planning, and supervision of government structures.