Using Test Employee Capability Maturity Model for Supporting Gaps Bridging in Software Testing

摘要

This study addresses the challenge of assessing gaps among the differences of test people in eight groups by matching them based on four scenarios. The proposed model called Test Employee Capability Maturity Model (TEC-MM) helps find the gaps and measure the capability and maturity levels of each sub-maturity models in four dimensions as technicality, management, business, and personality. We applied TEC-MM to a software company which has instituted test people improvement strategy and plans to be a front runner in software testing industry. The findings reveal that gaps existed and consequently affect software testing process quality.