The lived experience of patients regarding patients' rights practice at hospitals in Amhara Region, northern Ethiopia

摘要

Background: There are a number of different international guidelines promoting the practice of observing patients’ rights in the health care service. Patients experience greater satisfaction in the health care service when their rights are protected. The purpose of this study was to examine patients’ experiences regarding their rights in hospital settings in northern Ethiopia. Patients and methods: Data were collected using semistructured interviews of 22 patients, who have had experience of health care service in the hospital setting. The patients were selected from the outpatient and inpatient departments of referral and district hospitals in northern Ethiopia. The interview data were tape-recorded, transcribed, translated, reviewed, and analyzed using a phenomenographic approach. Categories of descriptions were constructed based on the patients’ conceptions and ways of understanding the phenomenon of patients’ rights practice. Results: The findings revealed four main qualitatively different ways of understanding patients’ rights practice from the patients’ perspective. These main categories of description were patient-centered practice, being secured, respecting patients’ dignity, and getting referral. Conclusion: The different conceptions of patient rights give us a deeper understanding of how patients may experience patients’ rights practice. The result provides a foundation for developing health care practice that equips the patient with a positive experience, thus contributing in drafting patients’ bill of rights in the local context.