The Empowerment Effect of Internal Customer of Bank Melli Iran (Tehran Branches) On External Customer Satisfaction Overseas

摘要

In this article we study on employment empowerment factors on customer satisfactionof bank Melli of I.R.Iran to know, distinguish and classified these factors to make banksefficiency increase. For this reason we define five hypotheses with main hypotheses andSPSS 18 help us to analysis these parameters that we take from questionnaire withregression method.