Methods in Mentoring: Five Key Ways to Steward Improvement

摘要

You receive a call from the quality person in your service, saying they need to talk to you and your partner about a call you responded to last shift. Your anxiety level spikes as you revisit everything that occurred and what you might have done wrong. You talk with your partner (who is equally anxious) and try to pinpoint a cause. Fear and anxiety grip you—what doom is pending?