The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia

摘要

ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization's environment. The researcher aims at investigating the effect of ERP systems used at universities on the students' academic performance through which a field study will be held `in three universities with an updated ERP system.