Assessing Satisfaction of Library Users in Case of Science Library, Addis Ababa University

摘要

Satisfying users need in academic libraries should be the primary objective of the libraries and librarians. Satisfaction is the pleasure, fulfillment, and happiness gained when one fulfilled his/her desire need, expectation, and better services. The aim of the study was to assess the factors that affect satisfaction of library users of Science Library, Addis Ababa University. Our study used primary data which was collected by distributing structured questionnaire for 144 students of Science library users, Addis Ababa University and analyzed using SPSS version 16. The study used both descriptive and inferential statistics method of data analysis. Under descriptive statistics, frequency table and bar chart which was essential for determining the percentage of students whether satisfied or dissatisfied based on different factors. Under inferential part, chi-square test of associations and binary logistic regression were used. Out of 144 respondents 41.7% were satisfied by using library and the remaining 58.3% were not satisfied. Satisfaction of students on the use of library was depend on availability of reference and text book, the services given by the library workers, availability of catalogue while searching for books and availability of internet services. The bivariate analysis reveals statistically significant association between reference/text book, availability of internet connection, time spent in the library, problem within library and satisfaction of students. In contrast, there is no significant association between Satisfaction of respondent on service given by the librarian and qualification of librarian, availability of catalogues while searching to got reference/text book. Results for binary multiple logistic regression analysis reveals that reference, availability of internet connection and time spent in the library have a statistically significant positive effect on Satisfaction of students in academic libraries. The result also shows that odds of dissatisfaction of students that did not threat wisely by the librarian is 3.563 times that of did not get discussion room given the other variables were kept constant. Generally better service given by librarians plays a critical role in determining the satisfaction of library users'.