The Impact of Returned Product Disposition Strategies on Organizational Performance Applied to the Egyptian Household Appliance Industry

摘要

The purpose of this paper is to examine the effect of returned product disposition strategies on organizational performance by collecting and analysing data from the household appliance industry in Egypt. In addition, this paper also tests the effect of resource allocation as a moderator variable for the relations between disposition strategies and organizational performance. The proposed research model describes the impact of returned product disposition strategies on organizational performance and the effect of resource allocation as a moderator variable for the relations between disposition strategies and organizational performance. The proposed research model and hypotheses were tested using correlation analyses, regression analyses and structural equation modelling based on data collected from 108 companies in the Egyptian household appliance industry. According to the results of the study, disposition strategies are positively associated with organizational performance. Moreover, resource allocation moderates the relation between disposition strategies and organizational performance. The data used in this study were collected from 108 companies in the Egyptian household appliance industry. However, the generalization of the study results may be limited by the size of the sample. This study provides a useful working model in the household appliance industry. The results suggest that using disposal and repair strategies will contribute to improving organizational performance, and appropriate resource allocation will moderate the relation between disposition strategies and organizational performance.