Objective: To assess level of adult patients’ satisfaction and associated factors in nursing care provided in selected public hospitals in Ethiopia.Methods: A cross sectional institution based study was conducted on 582 randomly selected patients admitted for at least two nights in three wards of selected public hospitals in Eastern Ethiopia. Patients were interviewed face to face using the adapted Newcastle Satisfaction with Nursing Scales (NSNS) at the time of their discharge. Data was analyzed using SPSS V 16.Result: More than half of the respondents, 307(52.75%), were satisfied with the nursing care they received. The patient satisfaction was found to be 62.71%, 55.67%, 44.85% and 55.15% for nursing characteristics, the caring activities, the amount of information given and the entire caring environment respectively. Previous history of admission, patients’ income level, and type of admission rooms have been found to significantly affect overall satisfaction of patients.Conclusion: The overall level of adult patients’ satisfaction was moderate. The hospitals should consider mechanisms to improve the nurses’ communication skills and interpersonal relationships beyond training on direct patient care.Keywords: Satisfaction, adult patients, nursing care, Ethiopia
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机译：目的：评估埃塞俄比亚部分公立医院的成年患者满意度和相关护理因素。方法：采用横断面机构研究方法，对582名随机选择的患者进行了横断面研究，这些患者在选定的三个病房中住了至少两晚埃塞俄比亚东部的公立医院。患者出院时使用适应性纽卡斯尔护理量表（NSNS）进行面对面的采访。使用SPSS V 16分析数据。结果：一半以上的回答者307（52.75％）对他们所接受的护理感到满意。护理特点，护理活动，所提供的信息量和整个护理环境的患者满意度分别为62.71％，55.67％，44.85％和55.15％。已发现以前的入院历史，患者的收入水平和入院室的类型会显着影响患者的总体满意度。结论：成年患者的总体满意度中等。医院应考虑在直接患者护理培训之外改善护士沟通技巧和人际关系的机制。关键字：满意度，成年患者，护理，埃塞俄比亚
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