Modeling of Information Sharing Enablers for building Trust in Indian Manufacturing Industry: An Integrated ISM and Fuzzy MICMAC Approach

摘要

Trust is regarded as one of the most critical and essential ingredient in most of business activities for collaborative relationship among the supply chain members. Maintaining and building trust among supply chain members depends mainly upon continued commitment to communication together with sharing information. Trust becomes critical when uncertainty and asymmetric information are present in the transaction of a supply chain. Information sharing system has very critical importance for the creation and maintenance of Trust. Trust is concerned with both the receipt and the dissemination of information. The present research aims to provide a comprehensive framework for the various important factors of information sharing system affecting the level of trust in supply chain management. ISM and Fuzzy MICMAC have been deployed to identify and classify the key criterion of information sharing enablers that influence trust based on their direct and indirect relationship. In this paper role of different factors of information sharing those responsible for infusing trust has been analyzed. In this research, an integrated model of information sharing enablers has been developed which may be helpful to supply chain managers to employ this model in order to identify and classify the important criteria for their needs and to reveal the direct and indirect effects of each criterion on the trust building process in supply chain management.