Medical discourse on the emotions experienced in the interaction with patients: contributions to clinical practice

摘要

The study of emotions in clinical practice shows its influence on the physician-patient relationship. This article presents the results of a qualitative study with the objective to explore the discourse of physicians on their own emotions in the delivery of care to patients. Interviews with eight physicians gave rise to the analysis themes: apostolic function and understanding of emotions; defenses and strategies in face of emotions; and the company of mutual investment: frustration and consequences. The physicians demonstrated a poor perception of the influence of emotions on their performance, despite having reported situations in which they were affected by them. They also revealed suffering due to the difficulty in elaborating emotional contents, using affective distancing as a defense mechanism. In conclusion, emotional management on the part of physicians maximizes resources in the interaction with patients, casting new perspectives for their medical performance.