STUDY REGARDING PATIENT SATISFACTION WITHIN THE EMERGENCY DENTAL OFFICE OF THE EMERGENCY ROOM OF MOBILE EMERGENCY SERVICE FOR RESUSCITATION AND EXTRICATION (UPU-SMURD) SIBIU

摘要

Our study is based on an opinion survey applied in the emergency dental office from SibiuCounty. An important factor taken into account when we plan to streamline the medical service is thelevel of satisfaction patients have towards the service provider. The questionnaire which we applied isan adapted version of a validated form used in 2006 by the National Health Insurance Service inEnglant (NHS) for the implementation of measures to streamline the emergency dental system. Thegroup of patients to whom we applied the questionnaire consists of 60 patients. The questionnairecontains questions about the level of satisfaction of patients, addressability aiming to identify thereasons for which patients resort to such services in Romania. According to the results, 65% of patientswere very satisfied with the treatment offered, 96% were satisfied with the attitude of the staff towardsthem and 91% said they trust the medical staff. A large percentage (40%) said that the equipment in thedental office can be improved. The conclusion of this study is that the emergency dental office is highlyappreciated by patients and despite the poor equipment, doctors are trying to cope with increasedaddressability of the dental office.