Best Bet

摘要

If paying taxes can guarantee peace of mind at home, implementing IT Service Management (ITSM) practices can do the same at office. When realization struck in 2005, many more Indian organizations accelerated their limp into a run, making a dash towards the ITSM finish line, establishing policies, providing resources, undergoing training and inviting audits. In a country that many say is the natural home of best practices, IT Infrastructure Library (ITIL) definitions became the guiding light for users to improve operational efficiencies, forcing a rethink of old methods while providing a fresh perspective on quality use of people, processes, and tools.