How to immediately improve customer satisfaction and save money

摘要

The above examples illustrate the power of understanding the context of performance. Without comparing your performance to a known level of excellence, it's difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what "excellence'' looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less time and at less cost.