Switch broadband faster using new 'one touch' system

摘要

You'll be able to switch from BT to Virgin Media - and vice versa - much quicker under Ofcom's proposed 'one touch' process. At the moment, if you want to switch between providers that use different cable networks, such as BT, Plusnet, Sky and TalkTalk (which use Openreach's cables), you have to contact both firms. It can be tricky to arrange the switch to happen on the same day, potentially increasing how long you may spend without a connection. This is more hassle than switching providers on the same network - such as from BT to TalkTalk, or Plusnet to Sky - which simply requires you to contact the company you're moving to. Under the 'one touch' method, you'd contact your new provider and give your details. Your current provider would then send you relevant information, including whether you have to pay any early-termination fees. If you still want to proceed, your new provider will organise it for you, without you having to do anything else. Your old service should end on the same day as your new one begins.