How Rackspace Beats the Behemoths

摘要

At a former mall in San Antonio, near escalators that used to shuttle Mervyns shoppers between floors, Rackspace Hosting Chairman Graham Weston explains a phrase his 3,500 employees have practically tattooed to their brains: "fanatical support." That's how Weston sees Rackspace beating larger better-known competitors such as Amazon.com in the business of hosting others' websites and applications on servers around the world.