The influence of business process management and some other CSFs on successful ERP implementation

摘要

Purpose - Enterprise resource planning (ERP) systems have become imperative for companies inrnorder to be competitive in a turbulent and highly competitive business environment. Unfortunately,rnthe success rate of ERP implementations is very low, which was cited in many researches and arnmajority of authors have reported up to 90 percent failure rate. Therefore, new empirical studies arernmore than necessary to validate companies' contributions to the increase of the success rate of ERPrnimplementation, which was the primary reason for this investigation. The main goal of this paper is tornstress the impact of business process management (BPM) and some other critical success factorsrn(CSFs) on successful ERP implementations.rnDesign/methodology/approach - The paper details an empirical investigation combined with arnconfirmatory approach using structural equation modeling.rnFindings - The hypotheses confirm the impact of top management support, change management,rnand BPM on successful ERP implementation. These factors have a positive impact on successful ERPrnimplementation and should be treated as very important in ERP systems implementation projects. Thernresults also support the importance of top management perception (MP): if they consider BPM as arnbasis of business change, this contributes to a strong and positive influence on successful ERPrnimplementation.rnResearch limitations/implications - Other CSFs, also required for successful ERP implementations are not covered in this paper. The sample of companies used in this study is limited only to one country, and the aspect of chief information officers (CIOs) should not be omitted either, because other CIOs might have answered the questionnaire in a different way. Practical implications - Companies should treat BPM as a basis of business change and therefore increase its usage in order to increase a possibility for a successful ERP implementation. Although the ERP implementation is not the most efficient per se, its effectiveness on business performance can be greater.rnOriginality/value - Contributions of the paper are important for both practitioners and researchers. The paper will provide a very few specific factors and findings which are useful for companies when planning to implement ERP systems, and should not be omitted. From theoretical standpoints the most CSFs in ERP implementations can be combined, which are dispersed in the literature, and thus facilitate or somehow even stimulate other researchers in further investigations of those factors, which are still not defined enough or investigated.