Assessment model for organizational business process maturity with a focus on BPM governance practices

摘要

Purpose - The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach - This investigation uses case studies. Findings - The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value - The model allowed the authors to diagnose organizations' current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.