Alongtime reader of BodyShop Business emailed me recently, expressing his desire to share some advice to other collision shop operators out there. Steve Schaefer has achieved enormous success over the past 36 years, growing Schaefer Autobody Centers to 12 shops plus two dealership satellite locations. But he emphasized it hasn't been without trials, tribulations and tough lessons that nearly killed him. We've all experienced tough lessons both personally and professionally, right? And they were good for us. We always say, "If I only knew then what I know now," but what would be the fun in that? For the golfers out there, you know it's much more satisfying to make a par from a fairway bunker or the woods than the middle of the fairway. Adversity is a good thing. And Schaefer has found this to be true throughout his career.
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