A Personal View expressed by Yves Duguay

摘要

"...even though we congratulate and reward Screening Officers whenever they perform in an exceptional manner, it is really the feedback they receive and the consequences they witness that truly motivate them..."rnIn the February issue of this journal, (former) IATA Director, Georgina Graham, wrote about the "madness" of a regulatory environment that has "a fear-based knee jerk mentality" focused on unilateral measures that erode trust.