One of the goals of this department is to demonstrate how applying the tools of lean six sigma and operational excellence can help solve underlying business problems and realize better system performance. However, success in transformation is not just about learning the tools. Success often requires individuals to adapt to new practices and modes of thinking. Unfortunately, the old guard is not always prepared to embrace change. How can we go about getting these individuals to go along with-if not embrace-the changes we need to make to remain competitive?
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