Creating Quality Customer Service

摘要

Roman Mendez, general manager, Desert Jet Center, said for him, customer service is about going above and beyond expectations. "The way we define good customer service is great customer service," said Mendez. "It is not just about having the car ready and helping with bags. Those are helpful services we will always provide. It's about going to the next level, above and beyond what is expected and making sure that things go along without any hiccups for the customer. When customers fly into our FBO, they are immediately greeted planeside bv friendly and attentive staff offering water and assistance. On warmer days, we make sure to have plenty of cold water available for guests to take. Our team cars are ready and waiting, cooled off or warmed up for a comfortable ride to their destination. Great customer service is paying attention to the needs of the individual customer." Desert Jet CEO Jared Fox agreed, knowing your customer is the first step to providing quality service.